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Main dealer car servicing


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My car is in for a service at the main dealer and I've just had one of those videos sent to me of the technician highlighting any issues. The nice man checked my tyres and told me that they had g

If you knew what the overheads are for a main dealership you would never go near one in your life.   Trust me I am a car dealer’s daughter.  Always buy from an auction.  My preferred choice is Mannhei

A little behind the scenes-ish observations of servicing and repairs. I have done maintenance work in a few main dealers, all one group but different brands, and from what I see they are very tho

12 minutes ago, Sasquatch said:

My car is in for a service at the main dealer and I've just had one of those videos sent to me of the technician highlighting any issues.

The nice man checked my tyres and told me that they had good tread depth at 7.5mm (and therefore only 15% worn).  

This is a concern though. The tyres are brand new and were fitted yesterday at home by a mobile tyre fitter. The distance between my house and the main dealer is 13.4 miles. This suggests that the tyres will have completely worn out in 76 miles time. 

Perhaps I should politely query this oddity when collecting the car tomorrow?

 

I had one of those once, my only new car, I got the first service at dealership to snag anything

The service sheet said no faults.

A day later I got the video, I didn't bother looking at it. Didn't interest me.

3 days later I was bored so I decided to look at it. The mechanic noted both rear shocks needed replacing as they were leaking oil.

Edited by Hopeful
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15 minutes ago, Sasquatch said:

My car is in for a service at the main dealer and I've just had one of those videos sent to me of the technician highlighting any issues.

The nice man checked my tyres and told me that they had good tread depth at 7.5mm (and therefore only 15% worn).  

This is a concern though. The tyres are brand new and were fitted yesterday at home by a mobile tyre fitter. The distance between my house and the main dealer is 13.4 miles. This suggests that the tyres will have completely worn out in 76 miles time. 

Perhaps I should politely query this oddity when collecting the car tomorrow?

 

Interesting dilemma. They should get you to lap 20. Do you then put medium tyres on and risk a two stop race or go for the hard tyre which will get you to the finish but drop you down the order?

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24 minutes ago, Sasquatch said:

My car is in for a service at the main dealer and I've just had one of those videos sent to me of the technician highlighting any issues.

The nice man checked my tyres and told me that they had good tread depth at 7.5mm (and therefore only 15% worn).  

This is a concern though. The tyres are brand new and were fitted yesterday at home by a mobile tyre fitter. The distance between my house and the main dealer is 13.4 miles. This suggests that the tyres will have completely worn out in 76 miles time. 

Perhaps I should politely query this oddity when collecting the car tomorrow?

 

New tyres generally have 8mm tread depth although this can vary across the tread width.

High speed rated tyres can have less tread depth when new to reduce heat generation at high speed. I believe Bugatti Veron tyres start life with 5mm tread depth, at £20,000 a set they don't get a lot for their money :ph34r:.

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18 minutes ago, Hopeful said:

I had one of those once, my only new car, I got the first service at dealership to snag anything

The service sheet said no faults.

A day later I got the video, I didn't bother looking at it. Didn't interest me.

3 days later I was bored so I decided to look at it. The mechanic noted both rear shocks needed replacing as they were leaking oil.

Dampers, not shock absorbers.

Springs absorb the shock, dampers dampen the springs movements.

Sorry but it's a pet hate of mine :Old:

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55 minutes ago, Sasquatch said:

My car is in for a service at the main dealer and I've just had one of those videos sent to me of the technician highlighting any issues.

The nice man checked my tyres and told me that they had good tread depth at 7.5mm (and therefore only 15% worn).  

This is a concern though. The tyres are brand new and were fitted yesterday at home by a mobile tyre fitter. The distance between my house and the main dealer is 13.4 miles. This suggests that the tyres will have completely worn out in 76 miles time. 

Perhaps I should politely query this oddity when collecting the car tomorrow?

Surprised the tyres didn't still have those manufacturing lines still on them (thin red, green or blue lines)

Had a very similar thing when I took mine to the main dealer last year, had virtually new tyres (not as new as yours) but mentioned tread depth.

I only used a main dealer as it was an ignition barrel issue which the local place I always use said they would rather not get involved with, the main dealer was actually reasonable price wise and I was really pleased with the general service of the place.... won't use them again though unless I absolutely had to.

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37 minutes ago, Option5 said:

New tyres generally have 8mm tread depth although this can vary across the tread width.

High speed rated tyres can have less tread depth when new to reduce heat generation at high speed. I believe Bugatti Veron tyres start life with 5mm tread depth, at £20,000 a set they don't get a lot for their money :ph34r:.

Drive it slow they will last longer or it might be cheaper to buy an old land rover and trailer and tow it to where you want to go 

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34 minutes ago, Ina said:

If you knew what the overheads are for a main dealership you would never go near one in your life.   Trust me I am a car dealer’s daughter.  Always buy from an auction.  My preferred choice is Mannheim.

Is that why people call them the "main stealers"? 

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Would never go near a main dealer, mainly from my experience of having fleet vehicles through work which is the only time I've had new cars.

Local well established garage with reputation or independent specialists are the way to go. I used to take an Alfa to one, well under half the dealer cost and had more confidence in them (the guy who owned the place was a former main dealers senior tech and it appeared he took half their customers with him when he left).

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1 hour ago, Sasquatch said:

My car is in for a service at the main dealer and I've just had one of those videos sent to me of the technician highlighting any issues.

The nice man checked my tyres and told me that they had good tread depth at 7.5mm (and therefore only 15% worn).  

This is a concern though. The tyres are brand new and were fitted yesterday at home by a mobile tyre fitter. The distance between my house and the main dealer is 13.4 miles. This suggests that the tyres will have completely worn out in 76 miles time. 

Perhaps I should politely query this oddity when collecting the car tomorrow?

 

Had the same from VW after a service..

"Have you reviewed the video we emailed you? we would appreciate some feedback"

Me

"No I haven't, I'm not fourteen and if I was its not what under a car bonnet I'd be watching"

:) I'm slipping into old curmudgeon like a pair of comfy old y-fronts.

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8 minutes ago, MrLibertyRedux said:

Would never go near a main dealer, mainly from my experience of having fleet vehicles through work which is the only time I've had new cars.

Local well established garage with reputation or independent specialists are the way to go. I used to take an Alfa to one, well under half the dealer cost and had more confidence in them (the guy who owned the place was a former main dealers senior tech and it appeared he took half their customers with him when he left).

Currently a bit stuck as I signed up to a 3 year service deal. However, this is the last relatively new expensive car I will ever buy. The next one will be 5 to 10 years old and not too complex. Up until covid I was doing a fairly hefty mileage with work and needed comfort and total reliability. Wont be so bothered when semi retired.

The frustrating thing is that every conversation with the dealer feels like I've had to run the gauntlet of a team of salesmen and women. On the plus side though I've owned the car for 3 years (bought it when 1 year old as an ex demo) and it's been faultless so far*

 

* but it's rammed to the gills with tech and complex mechanics. I have an extended warranty until 2023. At that point I'll review things.

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1 hour ago, Hopeful said:

I had one of those once, my only new car, I got the first service at dealership to snag anything ... The service sheet said no faults. 3 days later I was bored so I decided to look at it. The mechanic noted both rear shocks needed replacing as they were leaking oil.

RAC / AA recovery brought me 200 miles home one night when the car died, chatting the the recovery chap during the long drive he mentioned he used to work at Halfrauds - some of the tales :S technicians get paid comission on "extras" they sell - hence keeping an oilcan nearby so they can squirt oil onto the shock absorbers then bring the customer over to point out the "leaking and dangerous" part that needs replacing. Kerching :o

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5 minutes ago, Andersen said:

RAC / AA recovery brought me 200 miles home one night when the car died, chatting the the recovery chap during the long drive he mentioned he used to work at Halfrauds - some of the tales :S technicians get paid comission on "extras" they sell - hence keeping an oilcan nearby so they can squirt oil onto the shock absorbers then bring the customer over to point out the "leaking and dangerous" part that needs replacing. Kerching :o

 

Yup, I'm sure

These dampers were a warranty replacement, but I know what you mean. I've been with the same local mechanic ofr 35 years - he's now 70. His normal customers have lambourghinis, ferraris, bentleys etc, my mini metro, Peugeot 205s, 206s and now pickup always amuse his other clients when they visit and my car is in the shop. The pickup is was my first new vehicle (always had ex-motability before), his recommendation was to get the first service at the Stealers to catch anything

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