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Revenge: A dish best served by fellow online reviwers


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This one is a hoot.  I think Shakespeare was correct in his view as to what to do with these charlatans  

https://www.bbc.co.uk/news/technology-55981600


 

man who left a negative review of a legal firm on the TrustPilot website has been ordered to pay £25,000 ($34,000) in libel damages.

Philip James Waymouth engaged London law firm Summerfield Browne online to provide advice but was unsatisfied with the service he received.

He then left a review accusing the firm of being "another scam solicitor", according to court documents.

The firm took legal action, stating that this was untrue and defamatory.


howver people have rushed to his support with their trust pilot online reviews of the firm   xD

https://uk.trustpilot.com/review/www.summerfieldbrowne.com

 

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2 minutes ago, Carcassion said:

"Although we understand you want to voice your opinion about things in the news and issues trending on social media, Trustpilot is a place for feedback based on genuine buying and service experiences.

Due to this, this profile has been temporarily closed for new reviews."

That's a shame, it's stopped the pile on for now xD

 

I bet they have lost significantly more than the 25k they were awarded in court and we are not even through day one. xD

what a bunch of idiots 

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I remember one bad publicity story from a few years back, before the days of online reviewing.

A man took his Ferrari into a specialist Ferrari dealer for servicing. One of the scrotes working at the dealership took it for a joyride and trashed it.

The dealer offered him about 85K in compensation. The customer pointed out that they had an identical year/model for sale in their showrooms for about £87K, and that he wanted that as a replacement car instead.

The garage refused. There may have been some complication regarding the garage's insurance, etc., but anyway the story made the newspapers.

For the sake of a couple of £K the garage had bad publicity in the specialist car market which probably lost them tens of thousands in business.

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What's the point of a review system if you are obliged only to leave positive reviews. Trustpilot was looking shaky to me anyway with all the anecdotal about incentives for good reviews (and now disincentives for bad ones.)

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20 minutes ago, Funn3r said:

What's the point of a review system if you are obliged only to leave positive reviews. Trustpilot was looking shaky to me anyway with all the anecdotal about incentives for good reviews (and now disincentives for bad ones.)

I've never really trusted Trust Pilot, in fact I avoid companies that brag about their rating.

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4 hours ago, Carcassion said:

"Although we understand you want to voice your opinion about things in the news and issues trending on social media, Trustpilot is a place for feedback based on genuine buying and service experiences.

Due to this, this profile has been temporarily closed for new reviews."

That's a shame, it's stopped the pile on for now xD

 

Crusty Pilot. There is a thread for these masters of "informative reviews".

Run a mile if a company uses this service for reviews (the summary of the thread).

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3 hours ago, Funn3r said:

What's the point of a review system if you are obliged only to leave positive reviews. Trustpilot was looking shaky to me anyway with all the anecdotal about incentives for good reviews (and now disincentives for bad ones.)

The problem is the guy’s review was not factual they clearly aren’t/weren’t scammers. 
TBH I find such online reviews as ‘scammers’ or ‘thieves’ a major irritant when I do want to buy something as it really tells me nothing about any potential issue I’m likely to encounter and leads me to believe the person who left the review might well be a nutter the company ran out of patience with.

The problem is most people are only ever in the role of customer. The depressing reality is probably 50% of customer complaints aren’t either entirely genuine, as initially presented, or outright fraudulent. If you catch them out in a proven lie they’ll deny it and still leave a bad review. The alternative is unquestioningly refunding every complainant, no quibble, and passing the costs on to other honest customers through higher prices.

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My limited experience with dealing with members of the public is that some of them are complete bell ends with no grip on reality.

I deal with road construction etc. I had one member of the public complain about the narrow width of a footpath in a historic town. I basically told him "sorry mate, we cant really do much here as the road is already narrow and there are buildings at the back of the footpath. We cant make the road any narrower and we're not going to knock the buildings down to widen the footpath".

He just wouldnt let it drop.... he was an old prick and I just hope the virus got him.

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This is funny, they don't have any kind of cookie warning / approval popup but....they record cookies. That's a breach of GDPR (which is a stupid law, but whatever) right there. You'd think a law firm would be careful about such things.

https://www.summerfieldbrowne.com/

image.thumb.png.75001b28248cc281b8bb02df1693ae82.png

Edited by TheBlueCat
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6 hours ago, dillinger said:

Some sellers on Trust Pilot offer money to put a good review on for them.

It happened to me.

Trustpilot is the biggest scam going. These companies with pages and pages of positive reviews are just paying a subscription to Trustpilot, in return they send out automated invites asking customers to review the order process or something meaningless along those lines. 50 pages of "very easy to use website" bollocks, and £3k later, and voila your business is now rated 5/5 with 2000 meaningless reviews.

 

Their phony attempts at appearing to side with the consumer on the above link  posted by one percent is hilarious. They couldn't give a shit...

Edited by spunko
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57 minutes ago, TheBlueCat said:

This is funny, they don't have any kind of cookie warning / approval popup but....they record cookies. That's a breach of GDPR (which is a stupid law, but whatever) right there. You'd think a law firm would be careful about such things.

https://www.summerfieldbrowne.com/

image.thumb.png.75001b28248cc281b8bb02df1693ae82.png

The thing is, most websites that do have cookie warnings aren't compliant. You're supposed to ask for explicit consent and not be allowed to enter the website until agreed. It's such bollocks.

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4 minutes ago, spunko said:

Trustpilot is the biggest scam going. These companies with pages and pages of positive reviews are just paying a subscription to Trustpilot, in return they send out automated invites asking customers to review the order process or something meaningless along those lines. 50 pages of "very easy to use website" bollocks, and £3k later, and voila your business is now rated 5/5 with 2000 meaningless reviews.

 

Their phony attempts at appearing to side with the consumer on the above link  posted by one percent is hilarious. They couldn't give a shit...

My Trustpilot rating is shit, I’m quite proud of it.

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