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One percent

RBS, the kind and caring bank

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http://www.dailymail.co.uk/news/article-5404675/RBS-admits-FORGING-elderly-customers-signature.html

The Royal Bank of Scotland last night offered a ‘sincere apology’ after admitting that staff had forged a customer’s signature.

RBS conceded that a fake signature had been used on an official document, which means a customer was signed up to a financial product she did not want.

The great-grandmother said RBS began charging her a fee for payment protection insurance (PPI) – even though she had declined to sign up for it.

When Mrs Mackay, of Forres, Moray, challenged the bank, staff gave her a document purporting to show she had agreed to the fees.

However, two signatures on the same document – one agreeing to take out a credit card, the other apparently agreeing to pay PPI – are markedly different.



Why are these people not behind bars?

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1 minute ago, One percent said:

Why are these people not behind bars?

Absolutely. RBS seem to be getting off very lightly with their skulduggery over the past 18 or so years.

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53 minutes ago, One percent said:

http://www.dailymail.co.uk/news/article-5404675/RBS-admits-FORGING-elderly-customers-signature.html

The Royal Bank of Scotland last night offered a ‘sincere apology’ after admitting that staff had forged a customer’s signature.

RBS conceded that a fake signature had been used on an official document, which means a customer was signed up to a financial product she did not want.

The great-grandmother said RBS began charging her a fee for payment protection insurance (PPI) – even though she had declined to sign up for it.

When Mrs Mackay, of Forres, Moray, challenged the bank, staff gave her a document purporting to show she had agreed to the fees.

However, two signatures on the same document – one agreeing to take out a credit card, the other apparently agreeing to pay PPI – are markedly different.



Why are these people not behind bars?

They need to be.

Fraud by a bank employee needs a 4 year prisin sentence and huge fine.

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Family member is an RBS Branch Manager and absolutely hated working for them under the tenure of fred the shred.

Everything was target driven, staff had to sell X number of 'products' every month or face disciplinary action for under performance. Therefore customers were indeed milked to reach 'targets'.

Many of the good staff were driven out as they viewed the function of a bank as a service to the customer.

This scenario is repeated in my businesses other than banks when the only targets are making money, lots of money.

Just remember its not the frontline staff who see any of it, they are in many cases victims themselves.

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15 hours ago, Chewing Grass said:

Family member is an RBS Branch Manager and absolutely hated working for them under the tenure of fred the shred.

Everything was target driven, staff had to sell X number of 'products' every month or face disciplinary action for under performance. Therefore customers were indeed milked to reach 'targets'.

Many of the good staff were driven out as they viewed the function of a bank as a service to the customer.

This scenario is repeated in my businesses other than banks when the only targets are making money, lots of money.

Just remember its not the frontline staff who see any of it, they are in many cases victims themselves.

Everything like this is always driven from the top.  One bad Apple, then its an individual issue, all doing it, it’s organisationa culture.

I know someone who works in a bank behind the counters.  She hates it as she is having to push stuff and is on targets to do so.  Every time I wander into the nationwide they retry and sell me something. It’s got the the point where I no longer listen and begin saying no before they finish the sentence. If they push it, I start ranting about them being duplicitous bastards at best, thieves at worse. 

They now tend to not bother.  

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.

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The Royal Bank of Scotland last night offered a ‘sincere apology’ after admitting that staff had forged a customer’s signature.


If they are going to be offering apologies it should be from the confines of a courtroom dock.

Quote

The confession comes only two weeks after The Scottish Mail on Sunday published claims by whistleblowers that bank staff had been trained to forge signatures.

In the meantime the authorities pursue people who use hurty words. 

 

Edited by twocents

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She contacted the Financial Ombudsman in 2011 but the watchdog suggested she might have signed the second box later, or in a hurry, or her signature had varied.


Next they'll be doing some advert about how caring they are with some Hovis music in the background - worse than sharks.

Edited by twocents

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God Bless the old dear she still looks pretty sharp despite being a great grandma.

As for RBS makes you fucking wonder. As if there isn't enough people about trying to rob the vulnerable.

 

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